Director of Account Management
Before joining Candid, Billy spent over a decade working at a nonprofit organization in his hometown before launching his career in the philanthropic sector. He spent 3 years at Social Solutions, an outcomes measurement software vendor that provides case management solutions to nonprofits and government agencies in the human services sector. At Social Solutions, he worked with hundreds of nonprofit organizations across the United States, Canada, Australia, and the United Kingdom in various roles including Customer Support, Solutions Specialist, and Account Manager. He later became Director of Strategic Accounts at First Advantage where he helped several of the largest national nonprofit organizations in the country manage their volunteer and employee background screening.
Billy joined GuideStar, now Candid, in 2016 to develop and implement the organization’s first Customer Success programs. As Director of Account Management, Billy oversees many aspects of customer engagement at Candid including support, retention, and renewal efforts with Candid’s clients. He is the Alliance’s primary point of contact at Candid.
Billy is based in Baltimore, MD, and received a B.A. in Criminology & Criminal Justice from the University of Maryland.