Training Information

Sharon Griffin

Sharon Griffin

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Delivering Quality Service

Principle & Standard

6. Human Resources and Professional Development

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Course Description

This seminar reviews the principles of good customer service and examines the role of the service provider. Participants will leave armed with strategies to create value-added experiences for the internal and external customer.

Learning Objectives

Participants will be able to...

  • establish an organizational culture that encourages staff to create an outstanding stakeholder experience.
  • identify ways to show stakeholders you care and to make every interaction memorable.
  • explore techniques for de-escalating issues and developing loyal stakeholders through effective problem resolution.