Training Information
Sharon Griffin
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Delivering Quality Service
Principle & Standard
6. Human Resources and Professional Development
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Course Description
This seminar reviews the principles of good customer service and examines the role of the service provider. Participants will leave armed with strategies to create value-added experiences for the internal and external customer.
Learning Objectives
Participants will be able to...
- establish an organizational culture that encourages staff to create an outstanding stakeholder experience.
- identify ways to show stakeholders you care and to make every interaction memorable.
- explore techniques for de-escalating issues and developing loyal stakeholders through effective problem resolution.