Delivering Quality Service
Principle & Standard
6. Human Resources and Professional Development
Click here to learn more about the Principles & Standards for Nonprofit and Philanthropy Excellence (c)
This seminar reviews the principles of good customer service and examines the role of the service provider. Participants will leave armed with strategies to create value-added experiences for the internal and external customer.
Participants will be able to...
- establish an organizational culture that encourages staff to create an outstanding stakeholder experience.
- identify ways to show stakeholders you care and to make every interaction memorable.
- explore techniques for de-escalating issues and developing loyal stakeholders through effective problem resolution.