Delivering Quality Service
This seminar reviews the principles of good customer service and examines the role of the service provider. Participants will leave armed with strategies to create value-added experiences for the internal and external customer.
Participants will be able to...
- establish an organizational culture that encourages staff to create an outstanding stakeholder experience.
- identify ways to show stakeholders you care and to make every interaction memorable.
- explore techniques for de-escalating issues and developing loyal stakeholders through effective problem resolution.